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why Rivr

Specialist Claims and Transparent Pricing

The Rivr team prides itself on clear, honest pricing from the outset - and decisive, specialist claims handling when it matters most.

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built for trust

Insurance can be made to look inexpensive.
But stripped-back pricing often means stripped-back protection. At Rivr, we compete on depth of cover, clarity of terms and decisive action when you need us.

Living room with a wood-burning stove and garden views

01

Clear pricing with no hidden economics

With Rivr, your premium reflects the level of protection you’re buying. We do not charge administration fees. We do not apply mid-term adjustment charges. We do not hide commission within the price. If your premium changes at renewal, we explain why.

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02

Clear and consistent renewals

At Rivr, we believe renewal should be straightforward. If your premium changes, we’ll be clear about what has changed and why, with no hidden fees or unnecessary surprises.

Our aim is to keep pricing fair, transparent and consistent from the moment you first take out cover through to every renewal that follows.

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03

Decisive, specialist claims handling

When something goes wrong, our specialist claims team is there to help, with a dedicated handler throughout the process. We know that disruption to your home and life is personal, and we handle every claim with that in mind.

client reviews

Rivr cover is rated excellent

4.7/5 on Trustpilot
  • “Rivr was transparent, easy to use, and offered great customer communication. The quote was competitive, and the process was smooth from start to finish. Excellent experience.”

    Martin F-G · UK
  • “Rivr came in with a competitive quote but more than that the whole experience with Rivr was easy and very transparent. Needless to say that I’m very happy to move my business and highly recommend them.”

    John O · UK
  • “Clear, good-value cover with fewer restrictions than others. Rivr’s website explains policies well, and Will’s support was excellent—quick to answer queries and provide reassurance before purchasing.”

    BH · UK
  • “Rivr provided a competitive, transparent quote after my insurer hiked prices. Will’s expertise made switching seamless. A smooth process from start to finish and would highly recommend their service.”

    John G · UK
  • “Competitive contents insurance with an easy, straightforward process. Jewellery coverage was a great bonus. Simple to contact Rivr, would definitely recommend them for hassle-free home insurance.”

    Edward B · London
  • “A fantastic personal service from Sasha, she is a pleasure to deal with. The policy is clear, straightforward and competitively priced. I would highly recommend seeking your insurance through Rivr.”

    Yolanda B · Suffolk

faq

Frequently asked questions

Insurance can be complicated. Here are answers to the questions we are asked most.

Go to FAQs
What does Rivr do?

Rivr is an insurance broker that provides a simple, digital solution for people to buy home insurance that is designed for higher value homes and their contents.

We are focused on providing the best level of service, whilst ensuring that you have the correct level of cover, and get it quickly.

How does Rivr differ from other insurance brokers?

Simply put, Rivr is a UK insurance broker where you can buy and manage high-value home insurance online. We combine top-tier cover, designed specifically for higher-value homes, with a fast, seamless digital experience, without the need for long phone calls or paperwork.

Unlike standard online insurers, we evaluate every submission to ensure your policy truly fits your needs. It’s the perfect blend of technology and tailored service.

Is Rivr financially regulated?

Yes, Rivr Cover Limited is an appointed representative of Innovative Risk Labs Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 609155). Rivr is a trading name of Rivr Cover Limited, registered in England and Wales (company number 14104261), registered office 124 City Road, London EC1V 2NX.


You can verify our authorisation by visiting the FCA Register.

Who insures the policy?

Your policy is underwritten by two highly rated insurers:

Buildings, Contents, and Liability cover — Accelerant Insurance UK Limited (UK-based insurance subsidiary, awarded an A- financial strength rating by AM Best). Authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (Firm Reference Number: 207658).

Family Legal Solutions and Property Emergency Solutions — ARAG Legal Expenses Insurance Company Limited (founded in Germany, awarded an A financial strength rating by AM Best). Authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (Firm Reference Number: 202106).

Both insurers are financially strong and fully regulated, providing you with reliable and secure coverage.

How can I reach you?

You can contact us in the way that suits you best:

Email: hello@rivrcover.com

Chat: Send us a message through our online chat

Call: Book a call with a member of our team

We’re always happy to help.

How long does it take to get a quote?

You can usually get a quote in around 5 minutes using our online form. For most clients, you can get a quote, review your cover, and pay online, all within minutes.

In some cases, we may provide an indicative quote, which simply means your application needs a little more attention from our team.

We aim to be in touch within one working day, and most clients are fully insured within 3 days if we have some follow-up questions (slightly longer if submitted over a weekend or bank holiday).

Can I buy my cover over the phone?

Our online quotation process is super intuitive and fast, but if you prefer you can book a call to discuss your needs, and we can get a quote for you. You can book a call with a member of our team at a time that suits you.

Do you charge any additional fees?

In short, no. We don’t charge any admin, cancellation, or mid-term adjustment fees.

Unlike many other brokers, we believe in transparent pricing. What you see is what you pay.

How can I pay my premium?

You can choose to pay your premium annually or monthly.

Annual payments: Pay securely online using any major debit or credit card.

Monthly payments: Spread the cost of your premium through our premium finance partner, Bexhill.

Currently, monthly payments need to be set up over the phone, as we’re required to read a short regulatory script. We’re working to make this fully online soon.

Paying by premium finance can be more expensive than paying annually.

How long is a quote valid for?

A quote is valid for 30 days from the date it is issued.

3 simple steps

Get an instant quote today

  1. 1 Tell us about your home
  2. 2 Review your quote
  3. 3 Accept and pay
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